We offer FREE standard shipping to the US on all orders over $400 USD. Your FiveFifteen hair extensions are shipped from our store located in Southlake, Tx (USA).

It will take 1-14 business days to process your order, (**14-21 business days during flash sales**) regardless of the shipping option selected at checkout.

We ship Monday through Friday, excluding weekends and holidays. We cannot guarantee Saturday delivery, even if your shipping is upgraded to express.

You will receive a confirmation e-mail with the tracking link once your order ships.

Please allow up to 72 hours to receive this shipping confirmation e-mail.

Express shipping options and any other third-party fees are non-refundable. We cannot be held accountable for any delays caused by the carrier. 

Kindly note that if inaccurate or incomplete addresses are provided, or if there are unverified details with your order, it may delay processing by an additional 1-2 business days.

We encourage all customers to thoroughly review their shipping and billing information prior to checking out to ensure any possible delays are avoided.

Your package may or may not require a signature. Most packages are delivered to the mailbox or front door of the address provided, however, it is up to the delivery courier to decide if the package is safe being left in the open. If they deem it unsafe, they will hold the package at a local post office or re-schedule another delivery. Our best recommendation is to input a shipping address where you know you or someone else will be available to accept the package (a work address or a friend's address).

 

DOES 515 SHIP INTERNATIONALLY?

Yes, we do ship internationally with the exception of Cuba, the Crimea region of Ukraine, Iran, Syria, and North Korea.

Please be aware, international shipping services vary in speed and price. We offer several options that offer tracking ability. International orders may be subject to local charges. Any customs or import duties and associated fees are charged once the parcel reaches its destination country. Custom policies vary from country to country, and these charges must be paid by the recipient of the parcel.